Refund policy

F.O.X Nails USA LLC Return Policy

At Fox Nails USA, we are dedicated to providing high-quality products and value. If you are not fully satisfied with your order, you can return products within 30 days of the purchase date. Please review the details below to ensure your return is eligible for a refund or exchange.

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General Return Conditions

• Unused Products: Products that are unused and in their original, unopened condition, including the protection box, are eligible for a full refund, minus the cost of return shipping
• If you return for exchange or store credit we will offer one complementary return shipping if returned within 30 days return window
• Products Showing Signs of Use:
  • Items that show heavy signs use, such as damages or scratches, are not eligible for a refund.
  • A restocking fee of 15-30% may apply for products that are not damaged or scratched but exhibit signs of use.
  • Opened or used hygiene tools, including but not limited to nail files, hardware tools such as scissors, pushers, tweezers, and file bases, are not eligible for refund
    
• Exchange or Store Credit: Depending on the extent of use or wear, items may be eligible for an exchange or store credit.

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How to Initiate a Return

• Request a Return Label:

  • Email us at info@foxnailsusa.com or send a message via Instagram with:
    • A detailed reason for the return, and
    • Pictures or a video of the product to support your request.
  • We will provide a prepaid return label, which is often cheaper and more convenient than post office rates.

• Return Process:

  • Ship the item back within 7 days of receiving the return label.
  • Ensure proper packaging to protect the product during transit. Damaged products due to poor packaging will be subject to partial refund or may be ineligible for a refund.

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Return Shipping Costs

• For returns due to personal reasons (e.g., "No longer needed," "Bought by mistake"), the cost of return shipping will be deducted from the refund.
• For returns due to a defect or shipping error, F.O.X Nails USA will cover the return shipping cost.

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Refunds, Restocking Fees, and Exchanges

• Unused products are eligible for a full refund. For our VIP customers, we offer free returns.
• Used products with signs of use (e.g., scratches, nail dust) may:
  • Be subject to a restocking fee of 15-30%, based on the condition of the product, or
  • Be eligible for an exchange, depending on the wear and condition of the item.
• Refunds will be processed within 5-7 business days after the returned item is received and inspected. A refund receipt will be sent to the email used for the original purchase.

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Important Notes

• The return must be initiated within 30 days of delivery, as shown on the carrier’s website.
• Products must be shipped back within 7 days of receiving the return label.
• Customers are responsible for ensuring items are packaged securely for return shipping. Items damaged or lost during transit due to improper packaging are not eligible for a refund.

For further questions or assistance, please contact us at info@foxnailsusa.com or via Instagram or website chat.

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Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. There is often some processing time before a refund is posted. In some cases, refunds may take up to 30 days to appear, depending on the credit card company. If you’ve done all of this and still haven’t received your refund, please contact us.