F.O.X Nails USA LLC Return & Refund Policy

At F.O.X Nails USA, we are committed to providing high-quality professional products. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

Return Window

Return requests must be initiated within 30 days of the delivery date, as confirmed by the carrier tracking information.

Returns requested after this period are not eligible for refund.

Return Authorization Requirement

All returns must be approved in advance.

Customers must contact [email protected] to request return authorization before shipping any items back.

Returns shipped without prior written authorization are considered unauthorized returns and may be refused or returned to the sender at the sender’s expense.

Unauthorized returns or items sent outside of the return window may be held for up to 14 days. If no return instructions are provided, items may be returned to sender at their expense or considered abandoned and may be disposed.

Condition of Returned Items

To be eligible for a refund, items must meet all of the following conditions:

• Product must be unused

• Product must be in original condition

• Product must include original packaging, accessories, manuals, and protection boxes

• Product must not show visible signs of prior use

Examples of signs of use include, but are not limited to:

• Nail dust or debris

• Scratches or cosmetic wear

• Signs of operation in a professional salon environment

• Missing accessories or documentation

• Damaged or missing original packaging

Items returned with signs of prior use may not be eligible for refund and may instead be eligible for exchange or store credit, depending on inspection results.

Items returned outside the 30-day return window are not eligible for refund, including used items.

Hygiene & Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

• Nail files

• Scissors

• Cuticle pushers

• Tweezers

• File bases

• Similar hygiene tools

Professional Use Notice

Many of our products are designed for professional salon environments. Products that have been used in professional settings may show wear and are not eligible for refund once used.

How to Request a Return

To initiate a return, please email [email protected] and include:

• Order number

• Detailed reason for the return

• Photos or videos of the product

Once the return is approved, we will provide instructions and a return shipping label when applicable.

Approved returns must be shipped within 14 calendar days after the return authorization is issued. Failure to ship within this timeframe will be considered a cancellation of the return request.

Packaging Requirements

Customers are responsible for ensuring that returned items are securely packaged.

Products damaged during return shipping due to improper packaging may be partially refunded or rejected.

Return Shipping Costs

For returns due to personal reasons (e.g., wrong item ordered, no longer needed), return shipping costs will be deducted from the refund.

For returns due to confirmed defects or shipping errors, F.O.X Nails USA will cover the cost of return shipping.

Chargebacks & Payment Disputes

We are committed to resolving any issues directly with our customers.

Before initiating a chargeback or payment dispute, customers agree to contact F.O.X Nails USA at [email protected] to allow us the opportunity to resolve the matter.

By completing a purchase, the customer acknowledges and agrees that chargebacks should not be used as a method to bypass the terms of this Return & Refund Policy, including but not limited to:

• Returns requested outside of the stated return window  
• Items that have been used, worn, or show signs of operation  
• Items returned without prior authorization  
• Items returned without original packaging or required components  

If a chargeback is filed for a transaction that does not meet the return eligibility requirements, F.O.X Nails USA reserves the right to dispute the claim and provide all relevant documentation, including delivery confirmation, product condition evidence, and customer communication, to the payment processor.

During an active chargeback or payment dispute, we are unable to process refunds, replacements, warranty claims, or additional support related to the disputed order, as the payment is being handled by the card issuer.

Returns sent without authorization or outside of the return window remain ineligible for refund, regardless of any dispute filed with the payment provider.

F.O.X Nails USA reserves the right to limit or decline future transactions in cases of repeated disputes or policy violations.

Refund Processing

Refunds are processed after the returned item is received and inspected.

Approved refunds will be issued within 5–7 business days, and may take additional time to appear on your statement depending on your bank or credit card provider.

Shipping costs, insurance fees, and carrier service fees are non-refundable, except in cases where a shipment was confirmed lost in transit.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank

Processing times may vary, and refunds may take up to 30 days to appear depending on the financial institution.

Lost Packages and Shipping Claims

Shipping delivery times are estimates provided by the carrier and are not guaranteed by F.O.X Nails USA.

A package may be considered lost if it has not been delivered within 20 days after shipment (insured shipments only).

If a package is marked as delivered but reported missing, it may be treated as misdelivered or stolen. In such cases, we may provide a replacement shipment after the claim investigation is completed.

Missing Items & Damaged Items Claims

We take product quality and order accuracy seriously. If your order arrives with missing or damaged items, you must notify us within 14 calendar days from the delivery date.

To file a claim, the following is required:

• Order number
• Clear photos of the package (including outer box and shipping label)
• Clear photos of all received items
• Clear photos of any damaged items (if applicable)
• Description of the issue

Important conditions:

• Claims submitted after 14 days from delivery will not be accepted under any circumstances
• All items must be kept in the condition they were received until the claim is reviewed
• Failure to provide sufficient evidence may result in claim denial
• We reserve the right to determine whether the issue qualifies as missing, damaged, or neither

Resolution options (at our discretion):

• Replacement of missing or damaged items
• Store credit
• Refund (only if replacement is not possible)

We do not issue refunds or replacements for claims lacking proper documentation or submitted outside the allowed timeframe.

Agreement to Policy

By completing a purchase with F.O.X Nails USA, the customer acknowledges and agrees to the terms of this Return & Refund Policy.